Integrating Privilege Manager with Service Now

Integrating the capabilities of Privilege Manager with the ServiceNow platform, enhances the workflow management and application control. This integration ensures that support requests and IT responses can be managed, tracked, and reported within the ServiceNow ticketing system, streamlining the support workflow.

Key aspects of the Privilege Manager ServiceNow integration include:

• ServiceNow Approval Workflow: Combines the power of ServiceNow's approval workflow with Privilege Manager's application execution and elevation control.

• Certified Integration: The integration has been certified for compatibility with the latest releases.

• Streamlined Support Workflow: Enables organizations to manage, track, and report support requests and IT responses within the ServiceNow ticketing system.

There are two primary integration solutions available, each catering to different organizational needs:

• Integrating Privilege Manager with ServiceNow Using SOAP-Based Solution

• Integrating Privilege Manager with ServiceNow Using Webhook-Based Solution

For details about supported Delinea Privilege Manager versions and which ServiceNow releases they're compatible with, see ServiceNow Release Integration Matrix.