Integrating Privilege Manager with ServiceNow Using Webhook-Based Solution

The webhook-based integration leverages REST APIs and webhooks to establish real-time, two-way communication between Privilege Manager and ServiceNow. This approach supports dynamic and automated workflows by enabling immediate updates and actions for tasks such as approval requests. Unlike the batch-oriented SOAP method, webhook-based integration facilitates seamless and responsive interactions between the systems.

It is most suitable for cloud-based Privilege Manager deployments where inbound and outbound internet connectivity is standard. However, it can also be implemented in on-premise environments with additional configuration, such as setting up a reverse proxy or allowing HTTPS traffic through the firewall to specific Privilege Manager API endpoints.

If you are using the On-prem Privman, follow these steps to configure ServiceNow with OnPrem PrivMan.