Integrating Privilege Manager with ServiceNow Using SOAP-Based Solution

The SOAP-based integration between Privilege Manager and ServiceNow utilizes SOAP web services to enable communication in a one-way, batch-oriented manner. It is specifically designed for scenarios where real-time processing is not required, making it ideal for scheduled or asynchronous approval workflows such as creating and executing application approval requests. This method establishes the necessary services and data in ServiceNow by initiating tasks directly from Privilege Manager, such as the creation of ServiceNow approval request items.

Due to its one-way nature and lack of reliance on continuous connectivity, this integration is best suited for on-premise deployments of Privilege Manager where external network exposure is limited or undesired.

The SOAP services and other required data are created in ServiceNow by running a task from Privilege Manager, such as Create ServiceNow Approval Request Items.