Integrations created by Delinea are code or applications that are not sold by Delinea for monetary compensation. They are provided free of charge for the use of Delinea customers and in some cases are available to the public.
Integrations are supported to the extent of the third-party product procedures documented for those integrations. Contact the third-party for customized setup of the integrated product.
Access each integrated product folder to learn more about the integration details.
Prerequisites: As a prerequisite of support for any of Delinea's integrations, the customer must have sufficient access to the Delinea product and all parts of the third-party integration, and must be able to provide Delinea with requested information and meetings to examine in order to progress reported issues.
Delinea made Integrations are supported by the Delinea support team and defects are handled by Delinea product developers who maintain the Delinea product where the issue occurs.
This category of integration encompasses any code or script which integrates with Delinea usually by API that is written by a third-party vendor. Delinea does not guarantee that third-party code is written correctly or that it respects Delinea product limitations.
For instance, the third-party code may fail to respect Token expiry or issue calls too quickly without waiting for responses and time-outs. Third-party integrations are supported by verifying that the Delinea application is functioning correctly. Delinea does not support, code or maintain third-party code or scripts.
For commercially sold third-party products which have vendor support, Delinea may elect to attend calls. The third-party product must be able to provide a knowledgeable resource and share specifics about how they integrate with the Delinea application. The goal of such calls would be to advise the third-party vendor about what they need to change to better integrate with Delinea products.
Assistance with configuration or troubleshooting these tools with third-party systems is not within the scope of what the Delinea Support organization can provide at this time. Delinea does not guarantee that every configuration of third-party systems will work with 3rd-Party integrations. Assistance with the use of these tools, configuration, or troubleshooting for customization of Delinea products can be worked on as part of a paid agreement with the Professional Services team.
For questions or issues contact us at firstname.lastname@example.org.