ServiceNow Template for RPC

Overview

This document briefly discusses using Secret Server Remote Password Changing (RPC) for the ServiceNow Account. With Remote Password Changing (RPC), secrets can automatically change remote account passwords when a secret expires, either immediately or on a defined schedule. In addition, the new passwords’ strengths and other qualities are completely configurable. See the Password Changer List for a complete list of available password changers.

ServiceNow is a software-as-a-service supplier that provides technical management support, such as IT service management, to the IT operations of large corporations, including help desk functionality. For instructions on how to set up the ServiceNow Account and arrange its secret template, see Integrating ServiceNow RPC with Secret Server.

Assigning a Password Changer to a Secret Template

After completing the RPC setup, you can manage the built-in secret templates. Each secret template is application specific and is preconfigured with the password changer best suited to it. For ServiceNow, please use the ServiceNow Account template.

You can view and modify secret templates in the Secret Server administration panel. See Creating or Editing Secret Templates for more details on the available options. Ensure that the secret template is in the Active status. See Activating and Deactivating Templates for details.

To navigate to a ServiceNow Account secret template:

  1. Go to Administration > Secret Server. The Secrets Administration page will be displayed.

  2. In the Secrets section, select Secret Templates. The list of available templates will be displayed.

  3. Select a ServiceNow Account secret template and then access the Mapping tab.

You can check what secret template conforms to the selected RPC. The screenshot below shows that the ServiceNow Account RPC conforms to the selected secret template. It is possible to assign several password changers to one secret template. For more information, see Assigning a Password Changer to a Secret Template

Secret templates determine the fields, launchers, and the remote password changer for secrets. To utilize the ServiceNow Account template on a secret, see Managing Secrets.