Troubleshooting

This section contains a collection of troubleshooting articles to help with problems that might occur in your Privilege Manager integration/instance.

The following troubleshooting topics are available:

Installation and Upgrade Issues

• Troubleshooting Installation Issues
• 10.5 Folder Permission for MachineKeys
• Retrieving the COM class factory error
• Database Connection Issue during Setup
• Supporting Multiple TLS Versions

Agents Troubleshooting

• Agent Registration Error Following an OS Upgrade
• Agent 404 Error: Service Startup Change
• Running updateclientitems.ps1 on an Agent Triggers an Error
• Client Item List Downloads
• Advanced Messages not Working for Child Processes of Microsoft Edge

Workstation Troubleshooting

• Endpoint Troubleshooting
• How to Recover an Unresponsive macOS Endpoint
• Catalina FileSystemWatcher Issue

Privilege Manager Logs

• Where are My Server Logs?
• Where are My Agent Logs?
• SQL Server Transaction Log
• User Interface and Ports

Performance Issues

• Improve Boot-up Performance
• Unable to access Privilege Manager

Errors

• Common Errors
• Error: Could not allocate space for object
• UI Storage Error Message
• Notify User Justification failed
• Invalid Product Identifier
• Installation Hangs with Error: Worker Role Monitor received exception during ping

Troubleshooting Tools

• How to use the Thycotic Monitor for Troubleshooting
• Using Process Hacker for Troubleshooting
• Troubleshooting a Policy with Process Explorer