Troubleshooting
This section contains a collection of troubleshooting articles to help with problems that might occur in your Privilege Manager integration/instance.
The following troubleshooting topics are available:
Installation and Upgrade Issues
- Troubleshooting Installation Issues
- 10.5 Folder Permission for MachineKeys
- Retrieving the COM class factory error
- Database Connection Issue during Setup
- Supporting Multiple TLS Versions
Agents Troubleshooting
- Agent Registration Error Following an OS Upgrade
- Agent 404 Error: Service Startup Change
- Running updateclientitems.ps1 on an Agent Triggers an Error
- Client Item List Downloads
- Advanced Messages not Working for Child Processes of Microsoft Edge
Workstation Troubleshooting
- Endpoint Troubleshooting
- How to Recover an Unresponsive macOS Endpoint
- Catalina FileSystemWatcher Issue
Privilege Manager Logs
- Where are My Server Logs?
- Where are My Agent Logs?
- SQL Server Transaction Log
- User Interface and Ports
Performance Issues
Errors
- Common Errors
- Error: Could not allocate space for object
- UI Storage Error Message
- Notify User Justification failed
- Invalid Product Identifier
- Installation Hangs with Error: Worker Role Monitor received exception during ping