Configuring ServiceNow with OnPrem PrivMan

To configure ServiceNow with OnPrem PrivMan, open port 443 online and import the Certificate Authority (CA) certificate.

Configuration instructions:

1. To allow public access to the internet, open the Privman server on port 443.

2. Request the CA certificate from the third-party application or download it from their website.

Ensure the third-party app uses a valid certificate from a trusted CA.

3. Install the certificate on the PrivMan server first, then on the IIS web server.

   Here’s how to do it:

   1. Go to the Internet Information Services (IIS) Manager.

   2. Select your server’s name under the Connections and double-click on Server Certificates.

      

   3. Under the Actions, select Import to start the Certificate Import wizard.

      

   4. Browse and select the certificate file you received from the CA.

   5. Enter the password if the certificate is protected.

      

4. Once the certificate is installed, follow these steps to bind it to your website.

   1. In the IIS Manager, under the Connections select your website.

   2. Double-click on Bindings and select Add to add a new binding.

   3. Select https, the appropriate IP address, and port (usually 443).

   4. From the SSL certificate dropdown, select the installed certificate.

   5. Select OK to save the binding.

      

      

5. If the certificate is valid but not recognized by ServiceNow, import the CA certificate into the ServiceNow instance.

   Here’s how to do it:

1. Log in to your ServiceNow instance with administrative privileges.

2. Import the certificate and go to the System Definition > Certificates.

3. Select New and attach the certificate.