Integrating Mid Server Credential Resolver with ServiceNow

The MID Server Credential Resolver allows Delinea Secret Server or Privileged Access Service (PAS) to securely provide credentials to ServiceNow for discovery, scanning, and automation tasks.

For details about supported MID Server Credential Resolver versions and which ServiceNow releases are compatible with it, see ServiceNow Release Integration Matrix.

Available integrations:

ServiceNow Plugins

The following plugins are available and must be activated on the ServiceNow instance:

  • External Credential Storage Plugin: Enables ServiceNow to securely store and resolve credentials from Secret Server.

  • Discovery Plugin: Enables ServiceNow to perform discovery operations on network infrastructure and resolve credentials using MidServer.

Setting Up Mid Server Credential Resolver Integration in ServiceNow

The Delinea Credential Resolver can integrate with ServiceNow automatically through the ServiceNow store or by manually importing XML files.

Automated Installation via ServiceNow Store

  1. Go to the ServiceNow Store.

  2. Search for Delinea Credential Resolver.

  3. Install the app. It will include:

    • XML update sets

    • Required JAR files

    • Plugin dependencies

Manual Installation via XML Import

XML installation is mandatory starting from the Xanadu version when the application is not installed through the ServiceNow Store.

If you are unable to use the ServiceNow Store for installation or prefer a manual setup, you can import the necessary XML files into ServiceNow.

Download the most recent version of the integration from this location.

To import an XML file into ServiceNow using the Mid Server integration:

Unzip the downloaded file.

  • The extracted file should contain the following files:

    • DelineaCredentialResolver_xml.xml

    • DelineaCredentialResolver-<version number>.jar

    • DelineaMidServerSetupUtility.jar

    • Release Notes

Uploading the XML file will also install the required JAR files when performing a manual installation. If you are using any version before Xanadu, you may continue to install the application by simply adding the required JAR files and skipping the XML installation process.

JAR File Installation

  1. Go to the MID Server > JAR files and select New.

  2. In the Name and Version fields, provide the details of the DelineaCredentialResolver.jar file accordingly.

  3. In the Source field, provide the location of the file.

  4. Select Submit or Update.

  5. Restart the MID Server service.

Steps to Import an XML File

  1. Log into ServiceNow.

  2. Go to the All tab and select Retrieved Update Sets.

  3. Select Import Update Set from XML.

  4. Select the unzipped XML file and then select Upload.

  5. After the import, the file is located under the Retrieved Update Set.

  6. Open the uploaded file and select Preview Update Set.

    If you see an error after the preview, select it and then select the Accept the Remote Set option from the dropdown. Accepting those errors won’t affect the functionality of the integration.

  7. The state is changed to Previewed.

  8. Select Commit Update Set.

  9. After a successful commit, the state changes to Committed, indicating that the integration’s installation is complete.

When the Credential Resolver installation is complete, proceed to configuring the appropriate product: