Before upgrading to version 11.4.2 or newer from version 11.4.1 & older, review the information presented in Virtual Service Accounts completely and ensure that your runtime environment complies with the stated requirements. Failing to do so will result in the application control service failing to function properly.

When installing the agent for the first time or upgrading from a previous version, review the information presented in Reboot Requirements - Windows Agents to understand what conditions in the runtime environment will result in a required reboot of the computer in order for the install/upgrade to be completed properly and the agent to function properly. Failing to understand the reboot requirements in relation to your environment may result in the application control service or other components of the agent failing to function properly.

Troubleshooting Failing Upgrades

Upgrades may fail when spanning multiple versions. If an upgrade fails, the following workaround is available:

  • The newer Privilege Manager versions use spSaveItemComplete, which won't be present if the database failed to upgrade. The work-around is to import a dummy version of spSaveItemComplete, which will be replaced by the correct version once the database is upgraded.

If you are still running into upgrade issues, open a support ticket and schedule a support or professional services engagement session. Please plan accordingly, as support appointments may require advance scheduling up to five days.