Integrating Zendesk with Delinea Platform

The Delinea Platform now uses The Intelligent Authorization Agent (IAA), an AI-driven approval engine that automates and streamlines your access approvals while enhancing security and compliance. With the IAA-Zendesk integration, you benefit from AI-powered intelligence in your Delinea Platform workflow. It reads ticket context, applies risk scoring, and either recommends or makes approval decisions, providing you with efficiency, auditability, and continuous learning. This integration focuses on fetching and analyzing Zendesk ticket details, such as ticket text and justification, to determine the legitimacy of your access requests.

To learn more about this integration, click here.