Downloading or Importing the Delinea Server Suite Integration

You can download the Delinea Server Suite integration from the ServiceNow store (recommended option) or import an XML file manually into ServiceNow.

Downloading from the ServiceNow store

To get the Server Suite integration from the ServiceNow store, click here. Then, follow the instructions on how to install the integration.

Importing an XML File into ServiceNow

To download the latest version of the plugin and activate it for your ServiceNow release, click here.

To import an XML file into ServiceNow using the Server Suite integration:

  1. Log into ServiceNow.

  2. Go to the All > Retrieved Update Set.

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  3. Select the Import Update Set from the XML link.

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  4. Select the unzipped XML file and select Upload.

  5. Once the file is imported it will display under the retrieved updated set list.

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  6. Open the uploaded file and select Preview Update Set.

  7. Errors may display after the preview. Select all errors and select Accept the Remote Set option from the dropdown. “Actions on selected rows” (Accepting those errors won’t affect the functionality of the application).

  8. After preview the state is changed to Previewed.

  9. Select Commit Update Set.

  10. After the commit is successful, the state is changed to Committed and the application is installed.

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