Privilege Manager ServiceNow Setup
Setting Up ServiceNow Integration
Foreign System Configuration
The following are the steps to integrate Workflow between your ServiceNow Ticketing System and Integrations.
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Verify which ServiceNow User account you will use for your integration with Integrations. If you decide to create a new user account to manage your approval requests, make sure that it includes the required roles for your environment:
- Web Service Admin
web_service_admin
and - Approval Admin
approval_admin
. - For ServiceNow MID Server environments, the
mid_server
role permission also needs to be added to the account. - The task Create ServiceNow Request Items requires temporary admin credentials for the ServiceNow instance. Once those items are created, the user does not need admin access anymore.
- Web Service Admin
Refer to ServiceNow product documentation, specifically Base System Roles.
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Verify that the ServiceNow connector is installed for your Integrations Cloud instance:
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Select the Credentials tab.
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Click Create.
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Under Details, enter a Name and Description for your ServiceNow credentials.
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Under Settings, enter the information from your ServiceNow User account that was referenced in step 1 above, click Save Changes.
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Select the Foreign Systems tab.
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Select the ServiceNow link from the list of foreign systems displayed.
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Click Create.
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Enter a Name for your ServiceNow Server.
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Enter the Base URL from your ServiceNow instance
https://[InstanceName].service-now.com/
. -
Click Create.
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Assign the credentials you created previously to link to your instance.