Privilege Manager ServiceNow Setup

To integrate the Workflow between your ServiceNow Ticketing System and Integrations, verify which ServiceNow User account you will use for your integration with Integrations.

If you decide to create a new user account to manage your approval requests, make sure that it includes the required roles and permissions for your environment:

  • Web Service Admin web_service_admin and Approval Admin approval_admin roles.

  • For the ServiceNow MID Server environments, the mid_server role permission also needs to be added to the account.

  • The task Create ServiceNow Request Items requires temporary admin credentials for the ServiceNow instance. Once those items are created, you do not need admin access anymore. For details, see the ServiceNow product documentation.

To configure the Foreign System:

  1. In the Integrations console go to Admin > Configuration and select the Foreign Systems tab.

  2. If the connector is installed, ServiceNow is listed under the Foreign System.

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  3. Select the Credentials tab.

  4. Select Create.

  5. Under the Details, enter a name and description for your ServiceNow credentials.

  6. Under the Settings, enter the information from your ServiceNow User account that was referenced in step 1 above, select Save Changes.

  7. Select the Foreign Systems tab.

  8. Select the ServiceNow link from the list of foreign systems displayed.

  9. Select Create

  10. Provide a name for your ServiceNow Server.

  11. Enter the Base URL from your ServiceNow instance, as an example https://[InstanceName].service-now.com/.

  12. Select Create.

  13. Assign the credentials you created previously to link to your instance.

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