Integrating the Delinea Platform with ServiceNow

This integration is currently available only to customers participating in a private preview. If you'd like to participate to be among the first to try this feature, ask our support or account team for details.

The integration between ServiceNow and the Delinea Platform enables ServiceNow users to request privileged access to remote Delinea Platform-managed computers and servers. The integration automates the approval process for privileged access requests and the creation of authentication policies in the Delinea Platform that grant users machine-level permissions to log in to the computers and run privileged commands on them.

The integration with the ServiceNow workflow engine helps administrators to enforce security policies and compliance requirements and thus helps them protect sensitive data and prevent unauthorized access to both platforms.

The integration supports the following use case:

  1. A user submits an access request in the ServiceNow UI to get privileged access to specific assets (servers, computers, systems, and commands), selecting the assets from the Delinea Platform Inventory and specifying the duration for which access is required.

  2. When the request is approved in ServiceNow, an appropriate Privilege Control for Servers(PCS) policy is created in the Delinea Platform, allowing that user access to the assets for the specified time frame.

  3. The policy is automatically disabled if the approval period expires or the request is no longer in Approved state.

This integration supports the following PCS policy types:

  • Endpoint Login: This policy allows users who meet the conditions defined in the policy log in to any computer where the policy is enabled.

  • Local Administrator Privileges: This policy allows users who meet the conditions defined in the policy gain administrative privileges on the target agent. The user can run any command as administrator or root.

  • Granular Privilege Elevation: Administrators can assign elevated permissions to users who meet the conditions defined in this policy, so they can run commands on Windows and Unix/Linux servers.

    • For more information about these policy types, see Setting Up PCS Policies in the Delinea Platform documentation.

For more information about this integration, see the following topics: