Troubleshooting

Using the Logs to Troubleshoot Issues

The integration between the Delinea Platform and ServiceNow provides detailed logs that you can use to troubleshoot errors that can occur when using the integration. The following steps describe how to access the logs.

1. In ServiceNow, navigate to All > Delinea Platform Integration > Admin > Logs.

2. To set the log level, navigate to All > Delinea Platform Integration > Properties and set the log level as Info or Debug to fit your requirements.

Info displays all logs, and Debug displays only the error logs.

Troubleshooting Connection Errors

The following table describes the errors that you can receive when configuring a connection from ServiceNow to the Delinea Platform and provides troubleshooting information for each error.

Error message	Description	Troubleshooting
Access Denied: Invalid Credentials or Insufficient Permissions. Kindly contact your administrator.	An incorrect Delinea Platform URL, username, or password was entered.	Make sure that you enter a correct Delinea Platform URL, username, or password. Make sure to include a trailing slash (/) at the end of the URL.
Integration is not enabled in your Delinea Platform Instance. Please contact the administrator.	The Privilege Control for Servers (PCS) feature or the integration of the Delinea Platform with ServiceNow is not enabled for your tenant in the Delinea Platform.	Contact your Delinea Platform administrator to see if the PCS feature or the integration is enabled.