Integrating ServiceNow ITSM with Secret Server

Secret Server integrates with ServiceNow’s Incident and Change Management services, enabling real-time validation of ticket numbers and the addition of work detail items to requests. This integration leverages ServiceNow’s native REST-based web services for seamless communication.

Supported ticket types include Incident (INC) and Change (CHG). The integration allows Secret Server to validate ticket numbers, check ticket status, and add work notes to ServiceNow requests.

For more information about this integration, see the following topics: