Setup

This topic provides instructions on installing the Cloud Suite Privileged Access Service (PAS)-ServiceNow integration package. The topic also explains how to create a user with a System Administrator role in PAS, one of the prerequisites for the integration.

If a version of the Cloud Suite (PAS)-ServiceNow integration supports multiple ServiceNow releases, you can upgrade from one ServiceNow release to another without needing to make any additional changes. All supported versions will continue to function as expected. For information about the ServiceNow releases that the ServiceNow–Cloud Suite (PAS) integration supports, see ServiceNow Release Integration Matrix.

Installing the Integration Package

You can install the Cloud Suite (PAS)-ServiceNow integration through the ServiceNow store or by manually importing the XML file that contains the integration package.

Installation via the ServiceNow Store

  1. Go to the ServiceNow store for the most recent version of the plugin.

    You can search for "Delinea Cloud Suite Integration" in the ServiceNow Store.

  2. Install the integration from the store by following the ServiceNow process.

Manual Installation via XML Import

If you cannot use the ServiceNow Store for installation or prefer a manual setup, you can import the plugin XML file containing the integration package into ServiceNow.

  1. Download the most recent version of the integration.

  2. Extract the XML file with the integration package from the downloaded zip archive.

  3. Log into ServiceNow.

  4. Go to the All tab and select Retrieved Update Sets.

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  5. Select Import Update Set from XML.

  6. Select the unzipped XML file and select Upload.

    Once the import of the file is complete, Delinea Cloud Suite Integration is displayed under Retrieved Update Set.

  7. Open the uploaded file and select Preview Update Set.

  8. If errors display after the preview, select the errors and select Accept the Remote Set from the list. Accepting those errors won’t affect the functionality of the integration.

    The state is changed to Previewed.

  9. Select Commit Update Set.

    After a successful commit, the state changes to Committed, indicating the installation of the integration is complete.

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Creating a User in Cloud Suite (PAS)

This section gives instructions on how to create a new user in PAS and assign the user a System Administrator role.

  1. In Admin Portal in PAS, select Access > Users > Add User.

  2. In the Account section, enter the Login Name, Email Address, and Display Name.

  3. Go to the Access tab > Roles > System Administrator.

  4. Select the Members tab and select Add to see the recently added user.