Release Notes

Version of the Cloud Suite (PAS)-ServiceNow integration Release Date Changes in the Release
v.2.1.1 12/9/2025 Plugin has been certified for the ServiceNow Zurich release. 
v.2.1.1 5/6/2025 Plugin has been certified for the ServiceNow Yokohama release. 
v.2.1.1 10/18/2024

Plugin has been certified for the ServiceNow Xanadu release. 
v.2.1.1 5/20/2024

Plugin has been certified for the ServiceNow Washington release. 
v.2.1.0 4/1/2024

The following features have been added:

  • Validate Incident and Change Management requests against affected and/or impacted CIs.

  • Control the visibility of the Delinea Privilege Elevation Request tab for incident & change request forms.
v.2.0.0 11/20/2023

  • The Incident and Change Management request form now has a Delinea Privilege Elevation section.

  • The Delinea tab enables users to request a specific level of privilege for an approved incident or change management request in ServiceNow through Just-In-Time (JIT) access.

  • Updated the Configuration (Properties) page in the ServiceNow UI for Incident and Change Management workflow.

  • We can now display Privilege Elevation sets along with the associated commands.

  • A user can monitor and manage ticket status before escalating.

v.1.0.0 6/13/2023
  • A new integration with ServiceNow has been introduced that allows for the management of user role assignments in C Suite. This integration also includes the capability for privilege elevation during specified change windows.
  • Added the ability to elevate permissions for a group or user when a change time is defined in the SNOW ticket and the SNOW ticket is in a particular state.
  • Added a PEW-triggered privilege elevation workflow for non-domain joint systems that are not AD-managed.