Troubleshooting

Check the following items:

Credentials

  • Re-enter the credentials for the application account (Secret Server) or service user (Platform).

  • Ensure the username and password are not misspelled.

Server URL

  • Verify the URL points to the correct Secret Server or Platform instance.

  • Validate that the URL has no typos.

    Examples:

    • Secret Server Cloud: https://mycompany.secretservercloud.com

    • Secret Server On-Prem: https://ssvr.example.com

    • Platform: https://tenant.delinea.app

Permissions

Verify that the account has the required permissions:

For Secret Server

  • View Secret

  • List

  • (Optional) View Launcher Password

  • Role assigned correctly

  • Secret or folder shared with the account

For Delinea Platform

  • View Secrets

  • List Secrets

  • Service User enabled

  • Permission assigned at folder/secret level

Authentication

  • Confirm the application account/service user is active.

  • Ensure the password has not expired (if Secret Server).

  • Ensure MFA is not required (Secret Server application accounts cannot use MFA).