Integrating BMC Remedy with Delinea Secret Server

The integration between Delinea Secret Server and BMC Remedy streamlines the ticketing and access request process for privileged accounts and secrets. By automating workflows, synchronizing ticket information, and facilitating collaboration, integration enhances efficiency, security, and governance over privileged access. It provides organizations with a unified platform for IT service management and ensures a controlled and auditable process for managing access requests.

Secret Server can seamlessly integrate with BMC Remedy's Incident and Change Management. This integration allows for the verification of ticket numbers, their status, and the addition of work detail items to the request. BMC Remedy offers a suite of software products for IT service management (ITSM) that assists organizations in managing their IT infrastructure and services. This comprehensive suite includes features for incident management, problem management, change management, asset management, and service desk support. BMC Remedy is a top player in the ITSM software market.

This integration offers several advantages, such as:

  • Ticketing System Integration: The integration allows for seamless communication between Delinea Secret Server and BMC Remedy, which is a robust IT service management (ITSM) solution. It enables the creation, tracking, and management of tickets and access requests from within BMC Remedy, providing a centralized platform for IT service management.

  • Access Request Automation: With the integration, users can initiate access requests for privileged accounts and secrets directly through the BMC Remedy interface. This automation eliminates the need for manual processes and facilitates a more streamlined and efficient access request workflow.

  • Workflow Automation: The integration enables the automation of workflows associated with access requests. For example, when a user submits an access request in BMC Remedy, the integration can trigger an automated workflow in Delinea Secret Server to review and approve the request. This automation accelerates the provisioning process while maintaining proper controls and governance.

  • Ticket Synchronization: The integration ensures that ticketing information in BMC Remedy remains synchronized with the status and updates in Delinea Secret Server. This synchronization allows for better visibility and tracking of access request progress and ensures that both systems have the most up-to-date information.

  • Auditing and Compliance: The integration supports auditing and compliance requirements by capturing relevant information and maintaining an audit trail of access requests and ticketing activities. This helps organizations demonstrate adherence to security policies, regulatory requirements, and internal governance standards.

  • Improved Collaboration: The integration promotes collaboration between IT teams responsible for ticket management and those managing privileged accounts and secrets. It provides a unified the platform for communication and coordination, reducing silos and facilitating effective collaboration between different teams involved in access request fulfillment.

To learn more about this integration, click here.