Using the Menu

When a user successfully initiates a remote connection, they will see a Delinea menu on the right side of the screen:

This menu consists of the following options:

  1. Transfer files

  2. Session information

  3. Settings

  4. Screenshot

  5. Clipboard

  6. Enter full screen

  7. Disconnect

The Delinea PRA menu can be activated using Ctrl-Alt-Shift when keyboards need to be used for accessibility reasons. Users can tab though the menu selections and hit Enter to activate any menu action

A more detailed description of each menu item can be found below.

Transfer Files

For more information about file transfers, please see Transfer Files with PRA.

Session Information

Session Information allows users to get some quick information on their current PRA connection which can be useful for diagnostic purposes during troubleshooting. The About session dialog shows the following:

  1. Host - Target machine’s IP address or DNS name.

  2. Site - Name of the site where the target is deployed.

  3. Engine - The engine used to connect the PRA session. For workload connections, this field is labeled Workload. This field is shown only when an engine or workload is used.

  4. Credential type - Specifies whether the credentials used were from the Secret Server vault (Secret), specified manually (Manual), or used the user’s own account (My Account).

  5. Protocol - The connection protocol, such as RDP or SSH. This field is shown only when the protocol is available.

  6. Session start - How long ago the session was initiated.

  7. Tenant URL - The URL of your Delinea Platform tenant.

  8. Timestamp(UTC) - The date and time, in UTC, when the dialog was opened.

  9. Session Id - The unique identifier of the PRA session.

  10. Secret Id - The identifier of the secret used to launch the session.

  11. Asset Id - The identifier of the target asset. This field is shown only when an asset ID is available.

Click Copy debug info to copy the session's diagnostic logs to your clipboard. Include the session information and debug info when you create a support ticket.

Settings

The Settings menu option allows users to easily switch their keyboard layout to match their language-specific preference. The drop down in the screenshot shows some of the currently supported languages/layouts.

The selected keyboard layout will be saved for all tenant users. When a user changes their preferred keyboard configuration after connecting to a remote machine with PRA , their preference will be remembered and applied every time that specific target machine is used. The keyboard setting is locked-in until a user changes it.

PRA supports keyboard layouts for the following languages: 

Supported Keyboard Layouts  
Danish English UK English (US )
French French (BL) French (CD)
French (SW) German German (SW)
Greek Hungarian Japanese
Norwegian Italian Polish
Portuguese Romanian Spanish
Spanish (LT) Swedish Turkish (Q)

Changing the keyboard layout requires PRA to disconnect and reconnect with the target system. This is currently not supported when connecting to a target through a secret that has proxy enabled. In such cases, the user will need to manually connect again to the target after automatic reconnect fails.

Screenshot

If a user clicks the Take Screenshot icon, PRA will automatically take a screenshot of the user's remote session and download the file to their local machine.

Clipboard

The Clipboard functionality allows users to copy and paste text between their local machine and the remote target. Simply paste the text into the Clipboard window and click Send to Server Clipboard. Remote clipboard content is also automatically copied into the clipboard.

The permissions for the clipboard are currently controlled in the secret's RDP Launcher configuration, and all user clipboard actions (read, copy, paste) are logged in the Delinea Platform audit log.

The session clipboard buffer size is set to 256 KB. If you need to work with text larger than this limit, use multiple copy/paste operations or utilize the file transfer functionality.

The table below describes keyboard shortcuts for text copy/paste operations.

Operation Remote Target: SSH Remote Target: RDP
Copy Auto-copy on select Ctrl + C
Paste Ctrl + Shift + V Ctrl + V

This functionality is only available on Google Chrome and Microsoft Edge browsers.

Use your client device's native keyboard shortcuts for all local copy/paste operations. For example, if you are using Chrome or Edge on a MacOS client device, use Cmd+C/Cmd+V for local copy/paste actions.

Click Open Clipboard to view any copied text.

If you need to copy a password or any other sensitive values to the clipboard in order to use it on the remote session clipboard, you can enable the Mask Input toggle.

PRA only supports unformatted text content with the clipboard.

Enter Full Screen

The Enter Full Screen option allows the user to take advantage of all the space offered by their monitor. To exit out of full-screen mode, simply tap the icon a second time or click the Esc key on your keyboard.

Disconnect

Clicking the Disconnect option will end the remote session and the browser window will be closed. Users can confirm their decision to disconnect or cancel to remain in the session.

Users have the option of logging out of the session by clicking the Send Ctrl-Alt-Del control. This normally opens up a dialog that presents Logout in addition to other options as configured on the target machine.: 

For security best practices, please consider using Group Policy or Windows Registry settings to disable unintended access to the Task Manager or Password Changer options.