Troubleshooting Web Application Issues

For issues with private web applications (pages not loading, content not rendering), the PRA workload logs will show proxying activity and errors. Look for entries related to the web application's private URL.

Browser developer tools can also help diagnose rendering issues:

  • HAR file: Captures all network requests between the browser and the public URL, useful for identifying failed requests or slow responses.

  • Console output: May show JavaScript errors or blocked resource warnings.

When contacting Delinea Support about web application issues, provide the PRA workload logs, a HAR file, and browser console output.

Web Application Issues

If a private web application does not load or render correctly:

  1. Verify the private URL is reachable from the Platform Engine host.

  2. Check the PRA workload logs on the engine for errors. See Troubleshooting the PRA Workload for log file locations and naming conventions.

  3. You can also view engine and workload logs in the Platform UI. (Learn more)

  4. Note that WebSockets are not supported. Some web applications that rely on WebSockets for real-time updates may not function as expected.

If the issue persists, collect a browser HAR file and console output alongside the PRA workload logs when contacting Delinea Support.