Mobile App Install and Sign In

After installing and configuring the server components, help desk users can download the Mobile app for their smartphone via the appropriate app store by searching for Thycotic ACS. After you install the app, do the following:

  1. Open the application on the mobile device.

    open

  2. When prompted for the Company ID, enter the name of your Service Bus. To find the name, open the Azure Portal, locate the Service Bus that is being used for this integration. Go to the Properties page and locate the Name property (generally, this is the same name as the instance in the list of Service Bus instances).

  3. Next enter the Azure Active Directory user credentials.

  4. Create a pin to secure the Mobile app.

Troubleshooting

If you experience any issues completing those steps, try the following to solve the problem:

  1. Verify that you can reach the Service Bus worker service by pointing your browser at the ServiceBus worker service. Enter the URL into your browser navigation bar:

    • On-Premises: https://yourinstance.privilegemanager.com/Tms/ServiceBus/WorkerService.svc
    • Cloud: https://yourinstance.privilegemanagercloud.com/Tms/ServiceBus/WorkerService.svc

    Wait for the page to respond.

  2. Verify the Redirect URI setting in your Azure AD application registration matches the configuration values in Privilege Manager.

  3. Recycle the App Pools on the Privilege Manager Instance following any changes for this integration. Without the recycle, the new settings won't be applied.

    Cloud customers, please contact support for assistance to get these recycled. Unfortunately, this is a "must-contact" situation.