Investigating WPF Issues

When investigating issues with Web Password Filler, the following questions should help narrow down the issue or provide needed information to troubleshoot.

Confirming WPF Version

Confirm that the issue relates to the new Web Password Filler,which Delinea first released in Dec 2019 alongside Secret Server v10.7.59.

Do not consider problems with other browser extensions or plugins (e.g. Login Assist, Clipboard Utility, etc.) as WPF issues.

Identifying the Problematic Browser

What browser is the issue occurring on?

  • We currently support: Chrome, Firefox, Edge (Chromium) and Opera.

    General Chromium should work as well, but we do not officially support it.

  • Does the issue only occur on one browser? Or does it reproduce for multiple/all browsers?

  • If it only reproduces on one browser, which one?

Identifying the Affected Sites

Is the issue occurring on a Specific site? Or all sites?

  • If the issue only happens on one site, what is the URL for that site?

    For example, if the issue only occurs on Facebook, we need the URL of the Facebook page where the browser fails.

  • For WPF login failures, if you change the web page you are on when you try logging in, does the issue still occur?

  • We always need to know the URL where an issue occurs, as some web pages may interfere with WPF.

Determining Site Access

How are you accessing the site to use WPF?

There are typically two ways to access a page to use WPF:

  1. Logging into the Secret Server Web UI and clicking the Web Launcher option to open a new tab

  2. Opening a web browser and navigating to a page manually (using a bookmark or typing/searching for the URL). Once on the page we'll fill the credentials or provide options in a pop-up.

Identifying the WPF Version with the Issue

Web Password Filler does not display its version number. You need to check the Extensions/Add-on page to find the version number. The location to get this value varies slightly between browsers.

Follow these basic steps to find the version number:

  1. Go to the Settings menu in your browser. This is typically in the top right corner and looks like a hamburger menu. (≡)

  2. In the drop-down list, select:

    • Chrome: More tools > Extensions
    • Firefox : Add-ons
    • Edge (Chromium):  Extensions
    • Opera: Extensions (in the left-hand menu).

  3. You can find the version number in the following locations:

    • Chrome: At the top of the extension, in-line with the name.
    • Firefox: Click on the add-on to view its details. Look for the "Version" field.
    • Edge (Chromium): At the top of the extension, in-line with the name.
    • Opera: At the top of the extension, directly under the extension name.

Performing the Action

What type of action are you trying to perform?

A user might try to take a few basic actions, including:

  1. Login to WPF
  2. Launching a Secret for a web page (from Secret Server or by going to the page manually)

This includes filling credentials for a site

  1. Trying to add a new Secret for a site.
  2. Trying to update a password for an existing Secret.

Using Templates

What Secret template are you using?

Web Password Filler primarily works with Secrets that use the Web Password template, but it can also work for Secrets using other templates.

To work with other Secret templates, those templates must have a URL field.

  1. WPF uses this field to match the URL from the site back with the URL in the Secret.

You must list the URL field as "Searchable" in the Edit Templates screen in Secret Server.