Managing Compatibility with Previous Products

First, check to see whether you have the old Login Assist or Secret Server Clipboard Utility installed.

If you have installed either of these old browser extensions, disable them from the extensions page. After disabling them, refresh your page. If possible, completely close and re-open your browser. However, if you don't want to lose work in other tabs, refreshing the page should work.

After you disable the old extensions, refresh or close the browser and then try again. Check to see if the issue still occurs.

If the issue still occurs, check for other installed extensions that might interfere.

We recommend you do NOT run the new Web Password Filler while the old Login Assist and Clipboard Utilities are active. These tools attempt to perform similar functions, which can lead to conflicts and cause issues. Therefore, avoid enabling them simultaneously.