Installation and Uninstallation Issues

  • Upgrading from the beta build to this version may result in offline MFA mode

    if there are multiple authentication servers registered in your AD forest.

    To resolve this, uninstall the beta build first and then install this new

    version. (Ref: CS-41915)

  • The Delinea Common Component should be the last Server Suite component

    uninstalled. If the component is uninstalled before other component, it must

    be reinstalled by the uninstall process to complete its task. (Ref: 36226a)

  • If you intend to install the software on the desktop with elevated

    privilege, you should not check the “Run with UAC restrictions” option when

    creating the desktop. (Ref: 39725b)

  • When you double-click on the Delinea Agent for Windows msi and select the

    “repair” option, the existing files are replaced irrespective of their

    version number, even when they are identical. As a result, a prompt to

    restart the system is displayed as files that were in use were replaced.

    However, if you use the Easy Installer to do the repair and a file on the

    disk has the same version as the file that is part of the installer package,

    the installed file will not be replaced. Therefore, there will not be any

    prompt to restart the system. (Ref: 26561a)

  • If you uninstall the Delinea Agent for Windows while the DirectAudit Agent

    Control Panel is open, files needed by the uninstall process may be blocked.

    You should close the DirectAudit Agent Control Panel for a successful

    conclusion to the uninstall process. (Ref: 25753a)

  • Agent for Windows and its installer are built on .NET. Therefore,

    .NET is always installed as a pre-requisite before the agent is installed.

    If .NET is removed from the system later, Delinea Agent for Windows will

    not run properly. User will also experience problem when trying to remove

    Delinea Agent for Windows from the system. To properly uninstall Delinea

    Agent for Windows, please make sure Delinea Agent for Windows is

    uninstalled before .NET. (Ref: 39051a)