Adding, Activating, Converting, and Deleting Licenses

This topic only applies to Secret Server On-Premises.

This section explains how to add and activate Secret Server licenses (both online and offline) how to delete licenses, and how to convert from a trial license.

For more information on understanding Secret Server licensing, see the Licensing page.

Offline Activation

For offline activation, go to the License Activation Center.

Adding and Activating Secret Server Licenses Online or Offline

  1. Log on to Secret Server as an administrator.

  2. Go to Admin > Licenses in the Setup and System Upkeep section. The Licenses page appears.

  3. Click the Install New License button. The Install New License popup appears:

  4. Click to select Single Entry in the Entry Type selection button.

    If you have numerous licenses, you can click the license Bulk Entry selection instead. It allows you to paste an entire licensing email or a formatted list of licenses, adding all licenses in a few clicks. For a small number of licenses, especially if you are new to the process, we recommend using single entry, which provides better feedback on what you are doing.

  5. Type (or paste) the License Name and License Key for the license that you received from your account manager.

  6. Click the Install button. The License Installed Successfully popup appears.

  7. If you have another license, click the Install Another License button to repeat the process.

  8. Click the Continue with Activation button. The License Activation page appears.

  9. Ensure your name, email address, and phone number are present and correct.

  10. If you have an internet connection and want to activate online:

    1. Click the Activation Type dropdown list and select Online.
    2. Click the Activate button. An Activation Successful popup briefly appears and then disappears, and you are returned to the Licenses page where your new license now appears. The procedure is complete. Do not do the remaining steps.
    3. The endpoint called by Secret Server for posting data is: https://my.thycotic.com/LicenseActivation.ashx

  11. If you do not have an internet connection on the Secret Server machine and want to activate offline:

    1. Click the Activation Type dropdown list and select Offline. The Offline Activation section appears.

    2. Click the Copy to Clipboard link to copy the text in the Request text box.

    3. Copy the contents of your clipboard to a thumb drive or the like. Leave the Secret Server page open.

    4. On another machine that does have access to the Internet, go to the License Activation Center.

    5. Paste the copied text into the text box.

    6. Click the Activate button. Activation Successful! appears at the top of the page and the text box now contains the activation confirmation.

    7. Copy the entire text box contents.

    8. Return to Secret Server and paste the response into the Response text area.

    9. Click the Activate button. An Activation Successful popup briefly appears and then disappears, and you are returned to the Licenses page where your new license now appears.

For more information on activating Secret Server licenses, see the License Activation FAQ. Secret Server may be activated on an air gap network for both trials and licensed products. Please let your Account Manager know you will be using Secret Server on an air gap network for more information.

If you receive an error message, please take note of the error code and call the phone number contained in the message.

If an error message persists after successful activation, remove expired and invalid licenses from Secret Server by following the steps below, under Deleting Secret Server Licenses.

If you need help and your Secret Server has a current support license for each user license, please contact our technical support team.

For more information on Secret Server licensing and license activation, see Licensing and the License Activation FAQ.

Converting Evaluation Licenses

If you had evaluation licenses initially and you recently purchased Secret Server, you need to remove all evaluation licenses before you install your purchased licenses. Follow the steps below, under Deleting Secret Server Licenses.

Deleting Secret Server Licenses

  1. Log on to Secret Server as an administrator.

  2. Go to Admin > Licenses.

  3. In the Licenses dialog, click the License Name of the license you want to remove.

  4. Click Delete. The license information will remain available to you from your account.

  5. Click OK.

  6. Verify that the selected license key has been removed from the list.