Diagnostics

The Diagnostics section provides all the necessary information on your current Secret Server version, Operating System Configuration, Database and Secret ServerEnvironments, your current application settings, running and scheduled jobs, allows viewing and exporting logs, clearing cache, testing events log, and exporting diagnostics.

Select Settings>Diagnostics, or Admin>Diagnostics to proceed to the Diagnostics section.

  • Click Clear Cache at the top right to request cache clearance. Cache will be cleared in few seconds.

  • Click Test Event Log at the top right to request test of events log.

  • Click Export diagnostics to download the diagnostics on your local drive in *txt format.

Specifications

 

Select the Specification tab to find all the information about your current running Secret Server application version, including:

  • Operating System Configuration - Operating System, System Type, Up Time, Memory Use, Server Name, Server Time, Server Time Zone, Domain Controller, and .NET Framework Version.

  • Database Environment - SQL Server Name, Database Name, SQL Server Version, SQL Server Edition, SQL Server Collation, SQL Server Time, SQL Server Connection String, Is Replication Enabled, Replication Publisher, Replication Subscriber, and Is Synchronizing.

  • Internal Site Connector Configuration - Backbone Site Connector and Backbone Class.

  • Secret Server Environment - Secret Server URL, Search Indexer Background Processor, Product Version, Proxy Configuration, Max Degrees of Parallelism, Maintenance Mode, and Cached language files.

  • Upgrade Information - Latest Version, Last Upgrade Details, Upgrade In progress.

App settings

Select the App settings tab to find all the settings configured on your Secret Server instance with their keys and values displayed in the grid. You can download the settings list in *csv format by clicking the download button at the top right.

See Export/Import Settings for more information.

Background Processes

Select the Background Processes tab to view all the processes running on the background displayed in the grid with the related Host and Environment names, Thread name and identity, and their last activity time specified. Click on a process in the grid to expand its details to the right. You can download the processes list in *csv format by clicking the download button at the top right.

Click Recycle Background processes at the top right to request processes recycle.

Long Running Tasks

Select the Long Running Tasks tab to view all the long running tasks displayed in the grid with the related information. You can download the tasks list in *csv format by clicking the download button at the top right.

Scheduled Jobs

Select the Scheduled Jobs tab to view all the jobs scheduled on your Secret Server instance with their last and next trigger time and current trigger state. Click on a job in the grid to expand its details to the right. You can download the jobs list in *csv format by clicking the download button at the top right.

Export logs

This feature is used to gather various logs and diagnostic information from Secret Server. It is particularly useful when troubleshooting issues or when preparing to open a support case. Collecting logs helps in identifying symptoms that match known problems, resolving non-defect issues, identifying defects, and locating root causes for faster fixes. Select the Export logs tab to collect and download collected logs for your Secret Server instance. All the latest logs are listed here in the grid with their type and status.

  • Click Collect at the top right to collect the latest log.

  • Click Download collected logs to download the log you have just collected on your local drive for further analysis or to provide them to Secret Server Support. The log will be downloaded as a zip file with Node log and Engine log inside.

  • Click Clear at the top right to clear the collected log if you need to collect a fresh one.