Application Pool Load User Profile Setting Must Be Enabled

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Secret Server requires the application pool to have the "load user profile" setting enabled. Secret Server will report a critical alert to notify admins if this setting is not enabled.

The site will load to give access to secrets but many internal operations will not function correctly so we recommend fixing the issue as soon as possible.
This applies to version 10.2 and later.

Steps to enable the "load user profile" setting:

  1. On each Web server that is running Secret Sever, open IIS Manager.

  2. Under the Application Pool node on the left, select Secret Server.

  3. On the right-hand panel, select Advanced Settings to get to the full properties.

  4. Scroll to the Load User Profile setting in the Process Model section.

  5. Set Load User Profile to True.

  6. Click the OK button.

  7. Preform an iisreset on the server:

    1. Open a Windows command prompt as an administrator.

    2. Type iisreset.

    3. Press the <Enter> key.