Secret Server Cloud IP Address Change for March to May 2021
Overview
Delinea is making infrastructure upgrades to Secret Server Cloud (SSC) over the next few weeks. As part of this work, the IP addresses for SSC will change. Your SSC subdomain will not change.
You may need to modify your inbound or outbound firewall configurations to maintain uninterrupted service.
FAQ
Who Is Affected?
Customers using inbound or outbound firewall rules to control traffic to and from SSC are affected.
Inbound firewall rules are necessary for customers using Remote Authentication Dial-In User Service (RADIUS) authentication.
What Other Delinea Products Are Affected?
None—these products are not affected:
- All other Delinea cloud products
- Secret Server private cloud customers Secret Server
- Secret Server on-premises customers
What Delinea Domains Are Affected?
If you use IP filtering, the following domains are affected:
Table: Affected Domains by Region
| Region | Domain |
|---|---|
| America | secretservercloud.com |
| Australia | secretservercloud.com.au |
| Canada | secretservercloud.ca |
| Europe | secretservercloud.eu |
| Singapore | secretservercloud.com.sg |
How Do I Verify My Domain Is Affected?
Review the table above to see if any of those domains appear in your SSC URL. For example, if your domain were https://acmewidgets.secretservercloud.eu you would be affected.
What Do I Need to Change?
If you confirmed your domain is affected, you need to change your inbound IP address and outbound hostnames for your firewall rules prior to the dates in the New IP Addresses and Hostnames table below.
When Are The IP Addresses and Hostnames Changing?
The IP addresses and host names for the listed regions are not changing at the same time. Please see the New IP Addresses and Hostnames table below for the date or dates applying to you.
Will I Lose Connectivity During the Change?
It is unlikely you will lose connectivity with SSC unless you use inbound or outbound IP filtering and have not updated to the new IP addresses or hostnames found the table below.
How Will I Know When the Change Is Complete?
Delinea will update the SSC banner as we complete the IP address change.
Who Do I Contact If I Have Issues After the Change?
Contact Delinea technical support at any of the phone numbers below or by opening a case using the Support Portal.
Delinea Support
Support Portal
Telephone
Americas
+1 202 991 0540 (US)
EMEA
- +44 20 3880 0017 (UK)
- +49 69 6677 37597 (Germany)
APAC
- +61 3 8595 5827 (Australia)
- +63 2 231 3885 (Philippines)
- +64 9-887 4015 (New Zealand)
- +65 3157 0602 (Singapore)
IP Addresses and Hostnames
New IP Addresses and Hostnames
The outbound address for DR is included for those that have configured RADIUS authentication and need to allow list IP for initial communication into RADIUS servers.
Table: New IP Addresses and Hostnames
| Domain Name | New Inbound IP Addresses for RADIUS | Outbound Addresses for DR | New Outbound Hostnames | Change Date(s) |
|---|---|---|---|---|
| secretservercloud.com | 52.224.253.7 52.224.253.4 |
52.160.67.39 52.160.67.38 |
thycotic-ssc-us-er-sb-01-prod-b.servicebus.windows.net (primary) thycotic-ssc-us-er-sb-01-prod-g.servicebus.windows.net (primary thycotic-ssc-us-er-sb-02-prod-b.servicebus.windows.net (dr) thycotic-ssc-us-er-sb-02-prod-g.servicebus.windows.net (dr) |
24 April 2021 8 May 2021 |
| secretservercloud.com.au | 20.37.251.37 20.37.251.120 |
20.53.142.34 20.53.142.37 |
thycotic-ssc-au-er-sb-01-prod-b.servicebus.windows.net (primary) thycotic-ssc-au-er-sb-01-prod-g.servicebus.windows.net (primary) thycotic-ssc-au-er-sb-02-prod-b.servicebus.windows.net (dr) thycotic-ssc-au-er-sb-02-prod-g.servicebus.windows.net (dr) |
10 April 2021 |
| secretservercloud.ca | 52.228.117.246 52.228.113.119 |
52.229.119.193 52.229.119.89 |
thycotic-ssc-ca-er-sb-01-prod-b.servicebus.windows.net (primary) thycotic-ssc-ca-er-sb-01-prod-g.servicebus.windows.net (primary) thycotic-ssc-ca-er-sb-02-prod-b.servicebus.windows.net (dr) thycotic-ssc-ca-er-sb-02-prod-g.servicebus.windows.net (dr) |
3 April 2021 |
| secretservercloud.eu | 20.79.64.213 20.79.65.3 |
20.50.180.242 20.50.180.187 |
thycotic-ssc-eu-er-sb-01-prod-b.servicebus.windows.net (primary) thycotic-ssc-eu-er-sb-01-prod-g.servicebus.windows.net (primary) thycotic-ssc-eu-er-sb-02-prod-b.servicebus.windows.net (dr) thycotic-ssc-eu-er-sb-02-prod-g.servicebus.windows.net (dr) |
1 May 2021 15 May 2021 |
| secretservercloud.com.sg | 20.195.97.220 20.195.98.154 |
65.52.165.108 65.52.160.251 |
thycotic-ssc-sea-er-sb-01-prod-b.servicebus.windows.net (primary) thycotic-ssc-sea-er-sb-01-prod-g.servicebus.windows.net (primary) thycotic-ssc-sea-er-sb-02-prod-b.servicebus.windows.net (dr) thycotic-ssc-sea-er-sb-02-prod-g.servicebus.windows.net (dr) |
3 April 2021 |
The US and EU regions have two dates listed for changes because the upgrade work will be performed over two days. Please make any necessary changes before the earlier date.
Old IP Addresses and Hostnames
For reference, the original IP addresses and hostnames were as follows:
Table: Old IP Addresses and Hostnames
| Domain Name | Original Inbound IP Addresses for RADIUS | Old Outbound Hostnames |
|---|---|---|
| secretservercloud.ca | 13.88.237.67 52.228.62.157 |
thycotic-ssc-02-prod-ca-bus-er.servicebus.windows.net thycotic-ssc-02-prod-ca-bus-er-g.servicebus.windows.net |
| secretservercloud.com | 40.76.197.147 40.121.181.52 |
thycotic-ssc-02-prod-use1-bus-er.servicebus.windows.net thycotic-ssc-02-prod-use1-bus-er-g.servicebus.windows.net |
| secretservercloud.com.au | 20.36.47.199 20.36.45.106 |
thycotic-ssc-02-prod-auce-bus-er.servicebus.windows.net thycotic-ssc-02-prod-auce-bus-er-g.servicebus.windows.net |
| secretservercloud.com.sg | 137.116.141.200 137.116.143.17 |
thycotic-ssc-02-prod-sea-bus-er.servicebus.windows.net thycotic-ssc-02-prod-sea-bus-er-g.servicebus.windows.net |
| secretservercloud.eu | 51.116.228.208 51.116.228.152 |
thycotic-ssc-02-prod-dewc-bus-er.servicebus.windows.net thycotic-ssc-02-prod-dewc-bus-er-g.servicebus.windows.net |
