Approvals

Approvals are managed on the Manage Approvals page, that you can accessed in either of two ways.

  • Click the Alerts alt icon and select Manage Approvals or

  • Select Admin | Approvals in the left navigation panel.

  • Select the Pending Approval Requests tile on the Home page. Then filter the results for the computer group you are approving to view their pending approvals for disposition.

At the Approvals page, select a New approval request to view its properties and available dispositions.

A warning appears if you attempt to navigate away mid-action, preventing accidental loss of in-progress approval decisions.

Selecting a Disposition

Select the approval. The option to Approve Request or Deny Request is presented.

JIT approvals present some variations to the options available for disposition. Refer to Just In Time (JIT) Elevated Access - Windows and Just In Time (JIT) Administrator Privileges - macOS.

Denying A Request

Click Deny Request. A confirmation message is displayed. Click Deny.

The request appears in the History tab with the Denied status. Each record displays the user that denied the request, as well as the time of denial.

Approving a Request

Click Approve Request. The History tab entry now includes who performed the revocation and the timestamp. There are two options for approving a request.

  • One Time provides access until the application is closed.

  • Duration allows the elevation time to be customized. These approval types remain as Active in the Approvals table and can be revoked during their duration time. Once they are revoked or their duration time expires, they are removed from the Approvals table, and appear in the History tab as Completed. Any time adjustment or revocation made to an active Duration approval is recorded in the approval history, including the name of the admin who made the change and when.

Approval History

The History tab renders a chronological view of actions taken on an approval request (e.g., submitted - reviewed - approved/denied), giving you visibility into where a request stands. Specifically, the history reflects:

  • Approval Time Modifications Timeline - Renders a chronological view of actions taken on an approval request (e.g., submitted -reviewed - approved/denied), giving you at-a-glance visibility into where a request stands.

  • Approval Detail - A detail view where you can inspect the specifics of a request, including a Policy column, indicating the associated policy name for the requested privilege.

  • Approval Edit Duration - Allows approvers to modify the time window for which access is granted.

    Modifying approval duration is only supported for JIT policies.

  • Approval Events - An audit/activity log tied to the request, showing discrete events (who acted, when, what changed).