Generating a Support File
When contacting support, Delinea recommends collecting agent related information needed to troubleshoot issues.
To do so:
- Open the Privilege Manager Agent utility in C:\Program Files\Thycotic\Agents\Agent\.
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Click Support File. This saves a zip file to the desktop. For example: PrivilegeManagerSupport-<computer name-23478765429876.zip.
- Email the zip file to support.