Issues Connecting to On-Prem Secret Server

If the PRA engine cannot connect to the target on-prem Secret Server, check if the on-prem Secret Server is accessible from the PRA engine by running the following commands:

Copy 
curl -kv https://ON PREM SECRET SERVER DOMAIN NAME or IP ADDRESS/api/v1/users/current

Troubleshooting Connection Issues Between Secret Server On-Premises and the Delinea Platform

If you are seeing a "Not Connected" error message in the platform UI, try the following troubleshooting steps: 

  1. Navigate to the Delinea Platform integration configuration.

    1. Check the values (Platform URL, etc.)

    2. See if you can search for and find a new Platform group to add

    3. See if you can run a synchronize operation against Platform

  2. If the actions in Step 1 work, then the Client ID/Secret for the Platform are correct. At that point, proceed to checking the individual users for which you are trying to use PRA.

    1. Are they active?

    2. Do they have the Platform permission to use PRA?

    3. Does the tbPlatformPermissionCache table for those users hold the Platform permissions that PRA requires?