Offboarding
This section describes Platform offboarding and data retention.
Data Retention and Deletion Timeline
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At the end of a customer’s subscription, the instance enters a 30-day grace period.
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After the grace period, the instance is marked as Scheduled for Deletion.
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While we do not automatically delete the tenants on a date specified after a grace period ends, we do delete tenants at our discretion once that date is passed.
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Upon deletion, all data is permanently destroyed and cannot be recovered.
Customer-Initiated Deletion Process
The Tenant Owner can request deletion at any time by contacting
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Only the verified Tenant Owner can initiate deletion.
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The process typically takes 14–21 business days, depending on response times and required approvals.
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Once deleted, data cannot be recovered.
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If customer consent is not provided, the deletion will not proceed.
