Mobile Access

Most functions related to mobile access are available through the Delinea Mobile application installed on a consumer's mobile device. After a user of the Delinea Mobile application logs in for the first time and registers their device, administrators of the Delinea Platform can view the device and its settings by following the steps below under Administrators.

For additional information on the Delinea Mobile application and using it to log into the platform using MFA, see the following: Delinea Mobile Overview, Delinea Mobile Log in Process, Delinea Mobile Login Flow.

Administrators

  1. Click Settings in the left navigation, then select Authentication Profiles.

  2. Click the Security devices tab. Each device registered for mobile access will appear in a row, with columns displaying the Device Name, Model Name, Client Version, User, and User Status.

Users

If an administrator has set up MFA as an option for a user, and has set one of the available authentication methods to be performed on a mobile device, the user will see each of their registered mobile devices on the login screen under Authentication Method. The device name appears in parentheses after Mobile Authenticator.

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Platform Notifications

To receive notifications from the platform on a mobile device, a user must first log in to the platform at least once from the device. This first login registers the user's mobile device to the user's profile. The user can then receive and reply to notifications, such as login MFA challenges, even when they are not logged in to the mobile application.

A device can be registered to only one platform user profile at a time. If a different user subsequently logs in to the same platform tenant from the same registered device, the device will be removed from the original user's profile. The original user will no longer able to receive notifications from the platform.

If a user no longer wishes to receive notifications on a device, they must log in to their platform tenant, go to their profile, and delete the device from their list of registered devices.