Downloading Session Recordings

This feature is currently available only to customers participating in a Private Preview. If you'd like to participate and be among the first to try this feature, ask our support or account team for details.

Prerequisites

• Administrators will need to ensure that users needing to download recordings have the necessary permissions. See Platform Audit Permissions for more information.

Requesting a Download Link

To request a download link:

1. Navigate to the Session Review page and select Request download from the three dots menu.

   

   Duplicate simultaneous download requests are not allowed. You can submit a new download request after the current one is completed.

2. Enter a comment and click Request download.

   

3. On the Session Review page, click the Download link next to the recording.

   

Session Recording Download Availability

The table below describes when a recording will be available for download:

Condition	Can Request Download	Can Download via Link
Source is "Remote Access" or "Audit Collector"	Yes	Yes
Any other source	No	No
Pending download request or download is available	No	No