Troubleshooting

Common Provisioning Issues

Issue	Resolution
Issues when provisioning users and groups to the Delinea Platform	Test and validate your SCIM endpoint with the Microsoft Entra provisioning service. For detailed instructions on how to test the SCIM endpoint, see the Microsoft Entra ID documentation.
Test connection fails.	Verify that the tenant URL and access token in the provisioning settings in Microsoft Entra ID are correct. Ensure that the SCIM endpoint is reachable from Azure.
Users not provisioning	Confirm that the users are assigned to the enterprise application in Microsoft Entra ID. Check the scoping rules.
Attribute mapping errors	Review the provisioning logs for specific attribute errors. Adjust the mappings accordingly.
Cycle shows "quarantine" status	Microsoft Entra ID quarantines provisioning if error rates are high. Fix the underlying errors and restart.
Changes not syncing	Incremental cycles run every ~40 minutes. Use on-demand provisioning for immediate testing.

Common Error Messages from SCIM Cloud

The SCIM Cloud API returns errors if problems occur during provisioning of users and groups. For a description of some typical error responses returned by the SCIM Cloud API, see Common Error Messages from SCIM Cloud.