Troubleshooting Web Password Launcher Issues

The following are common issues you may encounter when launching secrets created with the Web Password template.

1. Error msg: Browser not found

   

   Solution: Relaunch your browser with the installed Web Password Filler extension. You can also try restarting/reloading the browser extension itself.

2. Error msg: Web launcher not found

   
   

   Solution: Connection Manager was not able to identify a browser with the WPF extension installed and active. Make sure that the first browser you open after activating the web launcher has the WPF extension installed and you are signed in.

3. Error msg: Web launcher error

   Solution: Check to make you are logged into Web Password Filler with the same username as you used to connect to a Delinea vault.

4. Error msg: Web launcher error

   

   Solution: Check to make sure that you are logged into both Web Password Filler and Connection Manager with the same tenant URL.

5. No connection between Connection Manager and Web Password Filler extension.
   

   Make sure that the Delinea.ConnectionManager.WebPasswords.Win process is in the Task Manager on Windows or Activity Monitor on MacOS. If this process active:

   1. Reload/ Reactivate the Web Password Filler extension.

   2. Relaunch the browser.

   If the process is not active, relaunch the Connection Manager installer and reinstall or repair Connection Manager.

6. Web Password Filler status is displayed incorrectly on Microsoft Edge.

   
   Due to Microsoft specifications, the Delinea.ConnectionManager.WebPasswords.Win process may continue to run on Edge after the browser was closed. If this is the case, open Task Manager and terminate the Edge browser process.