Manually Cleaning the Connection Manager File System

To manually clean up the Connection Manager file system, you need to remove files and folders specified below, and then clear Registry entries specified below.

Instructions for Windows Users

Remove files and folders

Remove the specified files and folders at the following paths:

  • C:\Users\UserName\AppData\Roaming\Delinea

    (folder Delinea must be deleted)

  • C:\Users\UserName\AppData\Local\Delinea_Inc

    (folder Delinea_Inc must be deleted)

  • C:\Program Files\Delinea

    (folder Delinea Software Ltd must be deleted)

  • C:\ProgramData\Delinea\

    (Delete this folder entirely)

Clear entries from the Registry

Clear entries from the registry as specified below:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\sslauncher
  • HKEY_CURRENT_USER\Software\Delinea
  • HKEY_LOCAL_MACHINE\SOFTWARE\Delinea Inc
  • HKEY_CURRENT_USER\Software\Classes\sslauncher
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Version Vector
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Version Vector

In addition, run regedit, search for and remove all registry keys that contain "delinea" as part of a key name.

Instructions for macOS Users

  • Delete /Applications/Delinea/ directory (which holds the Delinea Connection Manager and ProtocolHandler apps)

  • Delete /Users/<userID>/Library/Application Support/Delinea/ directory (which holds user settings.dat, logs, and ConnectionManger.dat)

  • If you want to save your Local Connections, you will want to copy the ConnectionManager.dat elsewhere before deleting the directory above

  • If you want to save your Global Configuration settings, you will want to copy the Settings.dat elsewhere before deleting the directory above

  • Open Terminal and run the command (this should delete install receipts, typically MDM’s check against install receipts before they push a required package. If that is the case, as it is here, the MDM will see the application still installed and won't push):

  • sudo pkgutil --forget com.Delinea.ConnectionManager

  • Delete /Users/<userID>/Library/Preferences/com.Delinea.ConnectionManager.plist