Issues With the Clipboard Functionality

Access to clipboard allows a user to copy and paste to/from the client machine's clipboard to the remote machine during launched RDP sessions. It may be set on three different locations:

  • User Preferences

    This will be applicable to the logged in user only and all secrets that the user has access to.

    1. Log in to Secret Server.

    2. Click the profile icon, then select User Preferences.

    3. On the Settings tab, toggle the button to the right of Allow Access to Clipboard.

  • Secret

    This will be applicable to the logged in user only and the secret that it was configured on.

    1. Access the secret.

    2. On the Settings tab, click Edit next to RDP Launcher.

    3. Enable the Allow Access to Clipboard setting.

    4. Click Save.

      Secret Owners have an additional option to enforce the Secret level RDP settings for all users.

  • Secret Policy

    This will be applicable to all the users that have access to the secret, as well as the secret/s and folder/s that the policy is assigned to.

    1. Access the secret policy.

    2. On the Policy page, click on the Launcher tab.

    3. Click Edit.

    4. Set Enforce RDP Settings for All Users to Yes.

    5. Enable the Allow Access to Clipboard setting.

    6. Click Save.

Access to the clipboard must also be allowed in the machine's security policy. The above instructions also apply to the following RDP settings:

  • Connect to console

  • Allow access to printers

  • Allow access to drives

  • Allow access to smart cards

  • Use custom Window Size

Troubleshooting

If you are experiencing issues with the clipboard functionality (copy/paste), please try the following:

  1. Check if clipboad access is enabled on the secret

    .

    If you are mapping a local connection to a secret, make sure the clipboard functionality is also enabled on the secret.

  2. Make sure the clipboard functionality is enabled for RDP.