Log Files

The Connection Manager log files can be found at the following default locations:

Windows Log File Location

C:\Users\{username}\AppData\Roaming\Delinea\Connection Manager\ConnectionManager.log

CEF Browser Log File Locations

• C:\Users\{username}\AppData\Local\CEF\User Data

• C:\Users\{username}\AppData\Roaming\Delinea\Connection Manager\CefBrowser.log

MacOS Log File Location

~/Users/{username}/Library/Application Support/Delinea/Connection Manager/ConnectionManager.log

If a user installs Connection Manager for all users on the machine, the log files will be located in:
~/Users/{username}/Library/Application Support/Delinea/Connection Manager/ConnectionManager.log

Changing the Log Level

On Windows system the default log level can be changed via the Delinea.ConnectionManager.exe.config file. Under log4net search for the default INFO level and change it to DEBUG for detailed troubleshooting logging.

On macOS you change the logging level of Connection Manager's logs to DEBUG mode by opening Terminal and typing:

defaults write com.Delinea.ConnectionManager Log.FileLevel Debug

For Connection Manager versions 1.7 and older, the directory names will use Thycotic instead of Delinea

Generating Additional Log Entries

Should you need to generate more detailed logging to help troubleshoot Connection Manager issues, you can set the log level to DEBUG per the steps below. Setting the log level to DEBUG will generate larger log files so it is recommended that you return the setting back to INFO when you are done troubleshooting.

1. Open the Application Configuration File:

   • Windows default location:C:\Program Files\Delinea\Delinea Connection Manager\Delinea.ConnectionManager.exe.config

   • macOS default location: /Users/<yourusername>/Library/Preferences/com.Delinea.ConnectionManager.plist

2. Find the snippet below and change INFO to DEBUG.

For Connection Manager versions 1.7 and older, the directory names will use Thycotic instead of Delinea

Before:

<root>
  <level value="INFO" />
  <appender-ref ref="LogFileAppender" />
  <appender-ref ref="TraceAppender" />
</root>

After:

<root>
  <level value="DEBUG" />
  <appender-ref ref="LogFileAppender" />
  <appender-ref ref="TraceAppender" />
</root>

Advanced Log Entries

Setting the log level to TRACE will enabled more advanced debugging scenarios as needed. Remember to turn off TRACE once debugging is complete as this can significantly impact log file size over an extended period of time.

<root>
  <level value="TRACE" />
  <appender-ref ref="LogFileAppender" />
  <appender-ref ref="TraceAppender" />
</root>

MacOS Installer Log Entries

To generate MacOS installer log entries:

1. Check the crash reports from installer app:

   1. Open the Console app

   2. Select Crash Reports on the right

   3. Check if there are any crash reports for the installer process

   If there are installer crash reports:

   1. Right click on the report

   2. Reveal in Finder

   3. Send as a crash report file

      

2. Check the /var/log/install.log file

   Send this file to the Delinea Support team, if you have permission to do so.