Updating Passwords for Stored Accounts

If you change the password for any stored account locally on a target database, the account password stored in the Privileged Access Service will no longer be valid. Because the password stored in the Privileged Access Service no longer matches the password that has been changed for the database, you will not be able to use the stored password.

To synchronize the passwords so that the current password can be checked out and used to log on, you must update the password stored in the Privileged Access Service. You can update the password for managed or unmanaged accounts from the Accounts page by selecting an account or by clicking Accounts when viewing the details for the database.

To update the password for a stored account

1. In the Admin Portal > Resources > Databases to display the list of databases.

2. Select the database to display the database-specific details.

3. Click Accounts.

4. Select the account that no longer has a valid password stored in the Privileged Access Service.

5. Click the Actions menu, then select Update Password.

   The Update Password action is available for both managed and unmanaged accounts. In both cases, be sure you have the correct current password for the account. If you are unsure, reset the password on the target database first, then update the password stored in the Privileged Access Service.

6. Type the current password for the account you are updating.

   You should update the password stored in the Privileged Access Service any time the password for an account has been changed locally on the target database. You also might need to update the password if a network failure or other event occurs and the password cannot be recovered automatically.

   Note that updating the stored password for an unmanaged account does not change any information on the target database. If you type the wrong password or have not yet changed the password for the selected account on the database, you will not be able to use the account to connect to the database.

   If you are updating the stored password for a managed account, reset the password for the database account first. After you save the updated password that matches the reset password, the Privileged Access Service validates the account information then generates a new managed password and changes the account password to the newly-generated password. For more information about recovering lost passwords, see Recovering Account Passwords)

7. Click Save to save the new password for the account.